We are writing to let you know how pleased we are with the work that was recently completed at our home (siding, roofing, front door and window installation). From start to finish, our experience with your staff was consistently professional and positive. It was good fortune to have Gary Gallagher as our sales consultant. His thorough knowledge of products/materials coupled with his solid suggestions really helped us in the selection process. Gary recognizes and respects the need for some "back and forth" conversation and the time for "guided" decision-making.
We would also like to share our accolades for the work crew, Willie, Umberto, Eric and Eduardo under the capable supervision of Will. They are true craftsmen who take obvious pride in their work. From the minute they arrived in the morning until the last light of day, they worked as a synchronized team. They took pains with every little detail as if it was their own home.
It was also a pleasure to work with Anna, our very capable project manager, who had the remarkable insight to schedule our project during "spring-like" weather in February and your receptionist, Jane, who always offered us a warm greeting.
We have and will continue to recommend Wendel Home Center to our family and friends as a quality organization that exceeded our expectations. Your staff is outstanding and no doubt must make you very proud.
Sincerely, Joan and Joe of Westbury
Mr. Bill Ritter,
Thank you for renewing our faith in human nature. I had asked to have our roof checked & was certain with all the new roofs being installed, we would need one. Lo & behold, your people checked & our roof is in good condition. Thank you for your decency, honesty & being trustworthy. You will be our first choice for any future work we need done on our home.
M. Maher of New Hyde Park
Hello Bill,
Just to let you know how much we enjoy our beautiful house and the addition "Front Porch." It was our first summer with our proch. It looks wonderful and the best place to relax and put your "feet up" is the new Front Porch. Friends made it a "Happy Hour Hang Out". The neighbors named it best house on the block/neighborhood.
Bill, it was great working with you. You are there, on the job & in the office when we needed to talk to you. Anna, Wilmer and his guys and the boss are a great team. Your made me feel relaxed to get my whole house remodeling job done without a headache.
Thank you again,
Ilona & Uwe of Seaford
Dear Bill,
The undertaking of putting on a new roof, siding and replacing windows on my house and garage, in addition to adding two storm doors, was a major decision that required a company in which I could have trust, and experience the professionalism of workmanship and customer service at the same time. Wendel Home Center is such a company. I would like to thank all who were involved, with special thanks to you, Anna and Wilmer, your on-site manager.
Bill, as a business owner you are attuned to “customer needs.” This makes for a comfortable business relationship in which the customer can feel that the job will be done right, with little concern for problems, and that if there are any, they will be addressed in a timely fashion. The attention to detail to give a finished look added to the already classy look of the house. The cleanup, inside and out, was unexpected and remarkable.
Please feel free to use my name as a referral for future customers. They can call me and/or do a drive by to see the house. If anyone chooses to speak with me in person, such arrangements can be made.
My house went from looking like a poster for the needy to one that proudly stands on Foch Boulevard and says “People, look at me”---and they do!
Sincerely,
Angie of Mineola
Gentlemen:
We just had many of our windows replaced and new trim put on all the windows of our house. They are beautiful and we are very pleased.
The purpose of this letter is to commend the craftsman, Rick, that installed them. It always seems that when you hire someone to fix something, they leave a mess and you almost have to hire someone to make it right. This gentleman was not only excellent in his workmanship; he was the neatest person I have ever seen. He came equipped with his drop cloths and was careful as he went about his work. You can be very proud of him. We think he is the best!
We have had the doors installed by Wendel in years past and we also were pleased with the workmanship.
Sincerely,
Sally and Charles of Mineola
Dear Bill,
Thank you and your staff for the absolute fantastic job in installing our new windows as well as our front door and sliding patio door. The quality of the products, care in installation, and meeting your schedule was absolutely terrific.
Your installation staff was excellent and extremely neat and cooperative. We are so pleased to drive up to our house now and see how rich looking our door looks and almost feel like a whole new world is open to our eyes when we look out all of the windows.
Your money saving suggestions were appreciated and enabled us to do other things in the house since it added extra dollars to our budget. We are glad we chose Wendel to do the job after our search for the right firm.
I would highly recommend you to anyone shopping for windows, doors, etc.
Yours truly,
Jeff and Helen of Huntington Station
Dear Bill,
We would like to take a moment to tell you how pleased we are with our new sunroom. From the very beginning, it was a most pleasant experience. In fact, at times, we were afraid that it was going too smooth to be true. Your help with explaining the structure to us and then coming to measure and give us the estimate at the time you said you would, was good business at its best. Also, the people in the office were very efficient and polite during my several calls to confirm delivery.
The porch was delivered and installed within the requested time and the installers, Bob & Francisco were not only extremely pleasant but also extremely professional. The job was done within the two days promised and the cleanup was so great that you would never have known they were here.
Please feel free to use us as a reference for your future customers.
Sincerely,
Bob & Jackie of Levittown
Dear Bill,
It is with sincerity and pleasure that I write this note. As the siding, trim, roofing of my home nears its completion I would like to express my heartfelt thanks to you for the sterling hands on management of the entire project.
The overseeing of the work every step of the way was excellent and more than I could ever have asked for. The detailed attention given to small, necessary decisions is most worth of recognition. All the diligent workers deserve praise for their fine work. I thank you for your patience and Anna and Carrie for their steady, efficient and kind manner on the telephone. I am thrilled with the outcome and feel very grateful to Wendel Home Center for such a superb job.
Thank you,
Most sincerely, your happy customer,
Stephanie of Garden City
Dear Sir:
I am a satisfied customer and extremely pleased with the work Wendel Home Center did for me on two occasions. In July 2002, Wendel built and installed a patio awning and installed a basement window that had a dryer vent. And, in June 2003 Wendel did a complete siding job on my two-family house and the garage.
I was very happy with the patio awning job and when I decided to have my house sided, I called Wendel for an estimate for the work. Our salesman Frank arrived, checked and measured and explained what they would do for me. I called in other companies for estimates and finally decided on Wendel for three reasons: Wendel’s prices were fair, they could do the work within a reasonable length of time, and I knew I could trust them to do excellent work. They had proven themselves from the first job they did for me.
On both occasions, the workers arrived early in the day, they worked hard and diligently to complete the tasks. You could see the professionalism and craftsmanship at work. The men were very meticulous about doing a good job for me-and I liked that. And most importantly, when they finished the job, they cleaned up. Wendel Home Center has a professional operation and does professional work.
I had to write this letter to thank Wendel Home Center for a job well done and to thank Frank for his help in allaying all my siding fear and making good for all his promises.
Sincerely yours,
Harvey & Trumilla of Springfield Gardens
